Despite the challenging environment, Honorable Patrick Hylton, President and CEO of NCBFG, noted that the Group remains anchored by four pillars:

1. Strong financial performance –world-class growth, efficiency, return of assets and return on equity.
2. Inspired people and culture –the employer of choice, with strong organisational health
3. Delighted customers –preferred and most trusted financial partner for customers across segments
4. Digital to the core –operate a world-class technology and analytics platform

The Hon. Patrick Hylton highlighted the Four P’s to guide the Group’s journey in the right direction.

1. Pivot- to try an alternative approach, for example:

1. • Digital Adoption
   • 62% of staff work remotely
   • Zero rating of digital platform
   • Customers to pivot by increased access to funding and ecommerce solutions for business development

2. Pursue new opportunities

3. • New products
   • Fast tracking innovation
   • Becoming more agile in processes and decision making
   • Continued digital products, process and new business modality

       3.  Persistence:

3. • Despite the pandemic, NCBFG resulted in record sales surpassing pre-covid levels

       4. Pay it forward

Outlook 

The four thrusts of NCBFG’s 2024 aspiration, Mr. Cohen notes that NCB will:

1. Deliver world class growth, efficiency, return on assets and equity
2. Become the employer of choice, with strong organizational health, and a place where each employee is proud to be a part of the team and committed to our success as an organization
3. Be the preferred and most trusted financial partner for customers across segments
4. Operate a world class technology and analytics platform that enables fast, simple, intuitive, secure, stable and delightful digital-first experiences for customers and employees.